FREQUENTLY ASKED QUESTIONS
About FILTREC and our filters
I have seen who you are from the video in the Home section. Why should I purchase your products?
The filters we manufacture are continuously tested internally in our R&D Lab according to ISO and other U.S. and rest of the world codes. Filters with superior quality and effective filtration grade make the difference.
How is the product made? Where do the materials come from?
Every hydraulic filter we sell is 100% Made in Italy, with raw materials coming from among the others Italians and Americans suppliers. The attention to detail and effective quality provided is the best you can find at these prices.
Where are you located in the U.S.?
Every shipment will depart from our U.S. warehouse located at:
5101 W County Road 400 S Muncie, IN 47302 (open in GMaps)
To whom can you sale and ship?
Is the shipment included in prices shown?
Shipment fee is calculated at check out. It is available a free ground shipping for orders above $300.00.
When will I receive my order?
We typically ships everything in 24hrs. If you have selected Ground - Economy shipment, then we have from 1 to 5 transit time days. We will provide you with the tracking # of your shipment as soon as we have it.
What do I do if I never received my order?
Please contact us at email@example.com indicating your order # and/or your shipment tracking number and we will try to solve the issue at the soonest.
What do I do if the OEM P/N in my hands is not present in the searchbar?
Some codes may not be present in our database. However, it does not mean we are not able to cross and identify your product. Please send us all your references at firstname.lastname@example.org and we will provide you with the FILTREC P/N correspondence and price.
How do I make changes to an order I have already placed?
Please contact us at email@example.com and we will drive you through any addition or variation you want to make to your order.
I have purchased your filters but they do not fit properly in my hydraulic circuit/system/housing. What do I do?
The OEM's Cross references provided in every product page is an abstract from million of codes available in the market, we have checked their authenticity in 30 years of business. However, it is under customer responsibility checking the correctness of the FILTREC P/N features before the purchase. If you feel the FILTREC P/N is not correct for your application, please contact us at firstname.lastname@example.org
About return policy
Can I return purchased items to you?
You may be eligible to return the filters within 14 days from date of purchase. However, you cannot ship anything without our prior written approval, so first, please contact us at email@example.com . If you receive our ok to proceed with the return, we will refund your purchase amount and then we will charge you 40% original order value as re-stocking fee. Return shipment costs to Filtrec E-Shop address are on Customer's end. Returned products must still be packaged as received. Otherwise, no credit will be offered. Filtrec E-Shop is the final party who determines if the filters are accepted for credit. Filtrec E-Shop will not be responsible for any damages that occur during returning transport.
About somethinbg else
I have comments or questions not in here, what do I do?
Feel free to chat with us or to say everything you want at firstname.lastname@example.org and we will be in touch in less than 24 hrs.